Define KPIs, distinguish them from other metrics, and identify different types used across functions.
Apply the SMART criteria (Specific, Measurable, Achievable, Relevant, Time-bound) to create effective goals.
Apply standard methods to develop effective KPIs for various business objectives.
Define KPI targets, research benchmarks, and calculate realistic yet ambitious targets aligned with objectives.
Outline clear, measurable objectives (OKRs) aligned with strategic goals and translate them into actionable steps.
Select appropriate data collection methods (automated, manual, surveys) for various KPIs and ensure data quality for accurate analysis.
Analyze data using appropriate techniques to identify trends and gain insights that inform strategic decision-making.
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